Health Literacy - Effective Verbal and Written Communication With Those From Other Cultures

With the ever-increasing diversity of cultures in this nation, we need to be cognizant of how to be effective with verbal communication as well as making materials which are culturally appropriate for a wide variety of population groups. This means more than merely translating the words of English materials into another language, but rather thinking of new ways to organize and present materials. Additionally, the use of interpreters is addressed in this module.  

Objectives:

Participants who complete this module will be able to:

1. Describe the differences in behaviors and communication styles for those from other cultures.
2. Explain oral, written, and nonverbal communication techniques that may be helpful when caring for a patient and family from another culture.
3. Explain how to work with an on-site medical interpreter when communicating with a patient and family who do not speak English.
4. Identify the pros and cons of using an off-site interpreter, through the telephone or remote video.
5. Describe how to become culturally competent

Note: If you need assistance accessing this course, have a disability that requires digitally accessible accommodations, or would like to request a digitally accessible course completion certificate, please email ScarletCanvasMedEd@osumc.edu or call 614-366-0943. We will respond to your request within two business days.